This policy outlines the actions considered unacceptable towards staff in the heritage sector, aiming to maintain a respectful and safe environment for all involved. It addresses behaviours such as verbal abuse, harassment, and unreasonable demands that hinder the organisation’s ability to provide services effectively.
The document emphasises the importance of upholding the rights of both staff and individuals interacting with the heritage organisation. Key points include the identification of unacceptable actions, potential consequences for such behaviours, and the process for managing and restricting contact with individuals displaying inappropriate conduct. The policy highlights the organisation’s commitment to protecting its staff from abuse and ensuring a conducive working environment.
The document also stresses the need for respectful communication and the consequences of failing to adhere to acceptable behaviour standards. By outlining specific actions that may be taken in response to unacceptable behaviour, the policy sets clear boundaries and expectations for interactions within the heritage sector. It provides guidance on how to address instances of aggression, harassment, or other forms of misconduct, emphasising the organisation’s zero-tolerance approach to such behaviours.
Overall, the document serves as a crucial tool in promoting a safe and respectful environment for staff and visitors in the heritage sector, contributing to the preservation and enjoyment of Scotland’s historic sites.
